Last updated: September 2026
30-day guarantee
If Spookcast isn't working out for you, you have 30 days from the delivery date to send it back for a refund. No lengthy forms, no hoops — just reach out.
Arrived damaged or defective?
If your projector shows up damaged or isn't working properly, contact us with your order number and a photo if you can. You'll get a full refund or a free replacement, and we cover the return shipping — that one's on us.
Changed your mind?
Not feeling it? You can still return it within 30 days of delivery for a refund. In this case, return shipping is on you, and we ask that the item be in resellable condition — basically, don't send it back broken.
How to start a return
Message us through our contact page with your order number and a quick note about why you're returning it. We'll reply with instructions and a return address.
Refund timing
Once we receive your return, we'll process your refund to your original payment method within 5–7 business days. You'll get an email confirmation when it's issued — your bank or card provider may take a few extra days to post it.
Order cancellations
Need to cancel? Contact us as soon as possible. If your order hasn't shipped yet, we'll cancel and refund it in full, no questions asked. Once it's shipped, the standard return policy above applies.
Questions
Reach out any time through our contact page — we're happy to help.